Legal

Refund Policy

Effective May 1, 2026 Jurisdiction: Italy / EU
Refunds follow EU consumer protection law: a 14-day right of withdrawal on first purchase, with case-by-case pro-rata on annual plans after that window. Below is what that means in plain terms.

1. 14-day right of withdrawal (EU consumers)

If you are a consumer in the European Union, you have the statutory right to withdraw from your subscription within 14 days of the initial purchase, for any reason, and receive a full refund. To exercise this right, contact support@scrapomatic.app with your Telegram username and a description of your order. We will process the refund to the original payment method.

2. Annual plans — pro-rata after the 14-day window

For annual plans, after the 14-day withdrawal window has passed:

  • If you cancel, your subscription remains active until the end of the paid period; you will not be billed again.
  • If you request a partial refund of the unused portion of an annual plan, we will review the request on a case-by-case basis. Where granted, the refund is calculated on a pro-rata monthly basis (number of full unused months remaining × monthly equivalent). Pro-rata refunds are at our discretion and are not guaranteed outside the 14-day window.

3. Monthly plans

After the 14-day withdrawal window, monthly subscriptions are non-refundable for the current month. You can cancel from inside the Telegram bot at any time and you will not be charged for the next month.

4. Crypto payments

Crypto payments are non-custodial and final from a blockchain perspective. We still honour the 14-day right of withdrawal: in that case the refund is issued in the same crypto asset, calculated at the original payment amount, to a wallet address you provide. Network fees are deducted from the refund.

5. Service failures and chargebacks

If Scrapomatic fails to deliver the service you paid for (extended outages, repeated bugs that prevent core functionality), email us at support@scrapomatic.app with details and we will issue a refund or credit. Please contact us before filing a chargeback — it’s almost always faster.

6. How refunds are processed

Card refunds are returned to the original payment method, typically arriving within 3–10 business days depending on your bank. Crypto refunds are sent within 24 hours of approval to the wallet address you provide.

7. Contact

For all refund requests: support@scrapomatic.app